Frequently Asked Questions
Many of our customers have specific questions about our professional cleaning services. Here are just a few of the frequently asked questions we hear at IB Clean Solutions.
General Questions
How can I get a Quote?
Simply visit the Get a Quote page or Book Online page to book a cleaning service and as you provide information about your house and schedule, we will reply in few minutes.
Are Cleaning Supplies Included?
Đ¢here’s no need to prepare anything as you can always rely on us to bring our own cleaning products and equipment!
Do I have to be Home for my Cleaning?
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
Scheduling Questions
Can I get a Same Day Booking?
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
Do you provide the supplies?
Of course, we provide all the supplies needed for cleaning.
When am I charged for the Service?
You are not charged until after the cleaning has been completed. In case you book online and make the payment, then we charge in advance.
Cleaning Questions
What's included in a standard cleaning?
Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via our Booking Page
What services do you offer?
We offer a range of services from one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the Service page.
How many cleaners do you send?
Two best cleaners are sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the persons going forward.